The names ‘DUKE Health & Wellness’ and ‘DUKE ’ are used synonymously.
This privacy policy explains how we use any personal information we collect about you when you interact with MEDINEEDS either online or offline (at the clinic).
We collect personal contact information (name, telephone number, email address and a free text comment) about you when you contact us via the web form on our website.
Contact forms
This includes information that you voluntarily share directly with us via a contact form. This is usually your name, telephone number, clinic day preference and an optional free comment field.
Reviews and feedback
This includes information that you voluntarily share directly with us or on a review site such as Yell, Google, Facebook etc., about your experience of using our products and services.
This refers to any content that you create and upload directly to our Website (such as our blog), or else share with us on a social network like Facebook. Examples include comments, photos, videos, personal stories, or other similar media or content.
Comments
When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.
An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.
Cookies
See Cookies section.
Website Analytics
See Website section.
Any information that we need in order to fulfil an order, or that you use to make a purchase, such as your debit or credit card details (if applicable). We handle payment and financial information in a manner compliant with applicable laws, regulations and security standards. No card details are stored or collected by this website. The card processing agencies, such as WorldPay, Paypal and Stripe etc., handle all card transactions.
We collect personal information (name, date of birth, address, telephone number and email address) about you when you register with us at the clinic in order to have sufficient information with which to create a unique patient record.
When you interact with MEDINEEDS representatives by telephone or in person at the clinic we may collect special categories of personal information regarding your health. These include your medical history, allergies, list of medications, examination data, photographs, GP name, GP practice address.
Any information that we need in order to fulfil an order, or that you use to make a purchase, or pay for treatment such as your debit or credit card details (if applicable). We handle payment and financial information in a manner compliant with applicable laws, regulations and security standards. No card details are stored or collected by MEDINEEDS. The card processing agencies, such as WorldPay, Paypal and Stripe etc., handle all card transactions.
We collect personal contact information about you in order to manage your patient record and contact you to arrange appointments.
Legal grounds:
The legal ground for processing your name, telephone number and email address for this purpose is based on MEDINEEDS’s legitimate interest in contacting you to arrange appointments and your consent for us to contact you.
If you provide your opt-in consent to receiving marketing emails from MEDINEEDS, MEDINEEDS may send you information about special offers and promotions, educational information, or to ask you to provide feedback on your treatment.
Legal grounds:
The legal ground for processing your email address for this purpose is your consent. You may withdraw your consent or update your preferences at any time through the links provided at the bottom of our marketing emails.
We collect personal contact information and special category personal data about you in order to manage your patient record. We use this information to maintain patient records and to provide you with appropriate healthcare and to monitor the quality of healthcare we provide to our patients.
Legal grounds:
The legal ground for processing this information for these purposes is MEDINEEDS’s legitimate interests in providing quality healthcare and your consent for us to use this information.
